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Airports Close Terminals as TSA Workers Stay Home During Government Shutdown

Update: On January 13, Houston’s George Bush International airport closed a terminal due to a worker shortage. The move followed Miami International Airport’s closure of a terminal amid TSA officer call outs. Our original story including tips on how to avoid airport delays during the shutdown continues below. As the government shut down drags on into

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Spirit Is Changing Its Seating, Giving Special Attention to the Middle Seats

On its newly-delivered planes, Spirit Airlines says it’s installing new seats that are improved over the airlines’ old ones. That’s probably right, given that the old seats represent the lowest bar in the industry, but even the new seats still aren’t up to the general industry standards: Spirit’s seats have long been about an inch

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Don’t Check a Bag On This Airline: The Worst Airlines For Lost Luggage

Checking a bag? Whether you are voluntarily or you’re forced to at the gate, hopefully you’re not flying Envoy Air or ExpressJet Airlines, as they placed last in a study of luggage handling. LuggageHero.com did an analysis of the Department of Transportation (DOT) Mishandled Baggage reports from 2012 through April 2018, and found that Delta,

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Airbnb Launches ‘Open Doors’ Policy to Combat Discrimination

One year ago, Harvard Business School researchers released findings about the home-share rental platform Airbnb—and they weren’t good. The university created Airbnb user profiles under names that are common among African-Americans, and found they were 16 percent less likely to be accepted for a booking. Real Airbnb users of color said they weren’t surprised .

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Travelers Sue to Block Alaska-Virgin America Merger

The merger of Alaska Airlines and Virgin America has left many travelers bemoaning the impending disappearance of Virgin, one of the industry’s best-loved airlines, as it’s folded into Alaska. Some of those disgruntled travelers are plaintiffs in a suit filed last week in the U.S. District Court in San Francisco seeking to block the merger

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How to Opt Out of TSA Facial Recognition

The Transportation Security Administration (TSA) has been rolling out facial recognition technology at airports across the United States over the past few years. Billed as a “touchless screening” process, the technology allows flyers to pass through airport security without showing an ID or boarding pass. Instead, facial recognition technology is used to verify travelers’ identities

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Trump Travel Ban Is Hurting the Travel Industry

Donald Trump’s ascent to the presidency was predicated largely on two promises: more jobs and stiffer border security. Easier said than done. As it turns out, there are trade-offs that Trump either didn’t foresee or opted not to disclose. Consider, for instance, the effect his contentious travel ban is having on the travel industry, a

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This Airline Just Permanently Disconnected Its Customer Service Phone Number

Need to speak to someone at Frontier Airlines? Don’t bother trying to call the airline, as they have recently gotten rid of their customer service phone number. If you need to get in touch with a real person at Frontier you’ll have to use other methods to contact the airline. On the airline’s customer service

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Marriott Reveals New Unified Loyalty Program

When Marriott acquired Starwood in 2016, there was much speculation on how the merger would affect two very different loyalty programs. Since then, the Marriott and Starwood programs have operated independently, but as of yesterday, Marriott has announced that the programs, plus the Ritz-Carlton Rewards program, will officially merge into one mega-program beginning in August

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The 10 Most Delay-Prone Airports in the U.S.

Ever wonder how much of your life you’ve wasted sitting around at the airport? Financebuzz.com compiled a list of the worst delay-prone U.S. airports of 2018, with overall delay times displayed in the collective amount of years they’ve added up to for travelers overall. And the results are not encouraging: Rankings are based on a

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