Congressman Introduces Passenger ‘Bill of Rights’ Legislation

Congressman Rick Nolan (D-Minnesota) introduced legislation today that would require U.S. airlines to provide travelers with a one-page “bill of rights.” In a statement , Nolan said the legislation “would require airlines to provide consumers with a simple, plain language one-page document outlining their rights relating to flight cancellations or delays, involuntary denied boarding, lost or damaged

As Revenue Declines, Southwest Mulls New Airline Fees

Did you feel that? Did the earth just move below our feet? It’s true: Southwest, struggling to meet its 2016 revenue goals, is considering adding ancillary fees to bring in additional cash. according to a USA Today report . The good news? Bag fees are off the table. Related: Checked-Bag Fees to Increase on Some

The Airline Most Likely to Lose Your Bag

There may not be a more disheartening experience than showing up to your destination, heading down to the baggage claim, and waiting, waiting, waiting … until the crowd thins, the barren carousel whirrs softly to a halt, and your bag is nowhere to be seen. Reality hits: The airline lost your bag. And instead of

The First Facial-Screening Biometric Terminal Just Opened at This U.S. Airport

Get ready for your close up. Delta Air Lines and the Atlanta-Hartsfield Airport have opened the nation’s first optional biometric screening checkpoints, which use facial recognition scanning to expedite the airport process from check-in to boarding. The technology is being used at the airport’s international terminal: Terminal F. In an announcement, Delta said Atlanta “customers flying

Those Samsung Smartphones, Still Smokin’

In a blow to smartphone giant Samsung, and a scare for a plane full of passengers, Southwest flight 994 last night was evacuated when a Galaxy Note 7 overheated and began smoking. According to USA Today’s report , the phone in question was a replacement for the owner’s original phone, which was among 1 million

JetBlue Has a New Boarding Scheme. It’s Complicated

To airline managers, an airplane sitting on the ground is a horror: an expensive asset failing to justify its expense. The goal is full utilization, which means keeping planes airborne as many hours as possible, with as many passengers on board as possible. One key to maximizing utilization is timely turn-arounds, which require quick, orderly

American Airlines Raises Checked Bag Fees

Checking a bag on American Airlines? It will now cost $40 per bag if you don’t prepay online or $35 if you pay in advance. Previously, the airline was charging a flat $30 per checked bag. American has also increased the price of a second checked bag from $40 to $45. The higher checked bag

New Homeland Security Measures Won’t Expand Laptop Ban

After months of speculation, the Department of Homeland Security plans to move forward with enhanced security measures that do not include an expanded ban on laptops for airports and airlines that follow the new guidelines. In an outline , DHS says it is implementing enhanced security measures at “more than 280 last-point-of-departure airports with direct commercial

TSA Failure: Agency Falls Short on Most Undercover Screening Tests

After 15-plus years in existence, you’d think the TSA was pretty good at its job. Sadly, you’re wrong. A recent round of undercover tests revealed an agency that continues to fail at the most basic elements of its purpose. According to ABC News , these tests of multiple airport security checkpoints found that “screeners, their equipment