Delayed or Canceled Flight? Airlines Now Owe You Cash

Airline delays and cancelations are frustrating enough, but having to spend time fighting with the airline to get compensation or getting stuck with an airline voucher you’ll never use makes the situation even worse. Fortunately, that’s all about to change—the U.S. Department of Transportation (DOT) just announced a new policy that requires airlines to automatically

United ‘Re-Accommodates’ a Passenger and the Internet Explodes

The media—social media, asocial media, major media, marginal media, all media—has been positively aflame for the past 24 hours with reporting and editorializing on United Airlines’ latest mishandling of a passenger confrontation. The facts of the case are not in dispute. United’s Sunday-night flight UA3411 between Chicago and Louisville was full—100 percent full—and all passengers

American Airlines Fined $1.6 Million for Tarmac Delays

USA Today reports that American has been fined $1.6 million for tarmac delays that occurred during 2013-2015. Specifically, “the incidents included 20 flights at Charlotte on Feb. 16, 2013; six flights at Dallas/Fort Worth on Feb. 27, 2015; and one flight at Shreveport, La., on Oct. 22, 2015.” In all cases, planes were stuck on the tarmac

Delta Bans Disruptive Trump Supporter for Life

While the Thanksgiving travel period was mostly uneventful, thankfully, at least one plane-full of holiday flyers got more than their fair share of inflight drama. On the Tuesday before Thanksgiving, aboard Delta flight 248 between Atlanta and Allentown, PA, a belligerent male passenger stood up in the aisle, arms raised in triumph, and harangued his

Congress Warns Airlines: Do Better, or Else

In his opening remarks before yesterday’s House Transportation Committee “Oversight of U.S. Airline Customer Service” hearing, committee chairman Bill Shuster (R-PA) referred to two recent incidents: United’s forcible removal of a passenger on flight UA3411 , and an American Airlines flight attendant’s tussle with a passenger over her child’s stroller. While those high-profile events may

Airlines Already Owe Travelers Almost $300 Million for Disrupted Flights in 2018

Analysis from AirHelp, a company that (for a fee) helps people get refunds and compensation from airlines following disrupted flights, says airlines already owe an estimated $290 million for delayed, cancelled or overbooked flights this year. The data refers specifically to U.S. travelers onboard flights operating under European Union jurisdiction. According to AirHelp, “an estimated 415,800

All US Flights Grounded Overnight

At 8:28 p.m. Universal Time Tuesday night, the Federal Aviation Administration’s (FAA) Notice to Air Missions System (NOTAM) failed. This critical system flags potential hazards along a flight route or at an airport (such as closed runways or equipment outages).  Following the failure, the FAA issued a ground stop for the entire United States, which

Delta Debuts First Ever Baggage Tracking App

Delta has taken a big step toward its goal of cutting down on delayed bags : Launching the industry’s first bag tracking feature  on its app. “With the airline’s new $50 million technology, travelers will be able to keep an eye on their luggage, from the moment they check their bags to the minute the bags

Allegiant Air’s Planes Are 4 Times More Likely to Fail

In a stunning and comprehensive report , the Tampa Bay Times has uncovered systemic mechanical problems on Allegiant Air’s planes. The Times states that its investigation, “which included a first-of-its kind analysis of federal aviation records—has found that the budget carrier’s planes are four times as likely to fail during flight as those operated by other