Focus on travel guides

Focus on travel guides

Tag: Passenger Rights

The Vast Majority of Americans Don’t Know Their Air Travel Rights

A new survey of over 2,000 people across the U.S. found that a whopping  92 percent of Americans  don’t know what their air travel rights are when they take to the sky, and this lack of understanding costs travelers $6 billion in unclaimed compensation every year. The study was conducted by AirHelp, a company that helps air
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Will the Government Make Air Travel Great Again?

Washington lawmakers are flyers, too. Frequent flyers in most cases. So they were as horrified as anyone at the images of Dr. David Dao being dragged, screaming and bloodied, from United flight 3411. And unlike the rest of us, they’re in a position to do something about the industry policies and practices that allowed such
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3 Airlines Raise Checked Bag Fees to Match JetBlue Changes

Move over, JetBlue:  United , Air Canada , and WestJet all announced an increase to their checked bag fees to directly match a fee hike  JetBlue  introduced just a few days ago. The first checked bag on each airline now costs $30 ( Air Canada’s start at $30 and vary ), and a second checked
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TSA Testing 3-D Scans for Easier Airport Security Checks

We all know the routine: Laptops out, bagged liquids in the bin, don’t forget your tablet too. And then shove all back in your bag amid your fellow haggard travelers. It’s most people’s least-favorite part of traveling, and the TSA is about to take a big step toward ending it. According to the Chicago Tribune
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TSA Secretly Tracks Ordinary Passengers at These Airports

According to a stunning  report by the Boston Globe , the TSA has been operating a secret airport surveillance program called Quiet Skies that tracks passengers who are not otherwise suspected to be a threat. “Federal air marshals have begun following ordinary US citizens not suspected of a crime or on any terrorist watch list,”
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The Best Airlines for On-Time Performance

OAG, which dubs itself an “air travel intelligence company,” has released its top-10 rankings of the most and least punctual airlines in 2016. The group analyzed 54 million flight records using full-year data from 2016 to compile the list, and for the purposes of the study defined “on-time” as “a flight that arrives or departs
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Congressman Introduces Passenger ‘Bill of Rights’ Legislation

Congressman Rick Nolan (D-Minnesota) introduced legislation today that would require U.S. airlines to provide travelers with a one-page “bill of rights.” In a statement , Nolan said the legislation “would require airlines to provide consumers with a simple, plain language one-page document outlining their rights relating to flight cancellations or delays, involuntary denied boarding, lost or damaged
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Trump’s Travel Ban: What It Means for U.S. Travelers

“Chaos at the airport!” You’ve seen those headlines and TV shots the last few days, and you know they’re accurate. You also know that, at least for now, the new immigration rules are under legal challenge, with an uncertain outcome. Most U.S. travelers will not be affected directly. The 90-day blanket entry ban targets citizens
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Senators Call Out Airlines for Flight Disruptions

The recent computer meltdowns at Southwest and Delta, two of the country’s most efficient and financially sound carriers, resulted in thousands of cancelled and delayed flights, disrupting the lives of hundreds of thousands of travelers. And they were just the latest incidents in what has come to seem like a systemic problem. Why? And what
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These Are the Airlines That Actually Care About Customer Service

According to the American Customer Satisfaction Index (ACSI), customer service satisfaction in the travel industry declined in 2025. The airline sector had the highest drop at 4%, down from a score of 77 to 74. Between economic uncertainties, operational difficulties, and service inconsistencies, satisfaction has decreased among business travelers and high-value customers. Related: Airline Fees:
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