Focus on travel guides

Focus on travel guides

Tag: Travel Trends

Senators Call Out Airlines for Flight Disruptions

The recent computer meltdowns at Southwest and Delta, two of the country’s most efficient and financially sound carriers, resulted in thousands of cancelled and delayed flights, disrupting the lives of hundreds of thousands of travelers. And they were just the latest incidents in what has come to seem like a systemic problem. Why? And what
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These Are the Airlines That Actually Care About Customer Service

According to the American Customer Satisfaction Index (ACSI), customer service satisfaction in the travel industry declined in 2025. The airline sector had the highest drop at 4%, down from a score of 77 to 74. Between economic uncertainties, operational difficulties, and service inconsistencies, satisfaction has decreased among business travelers and high-value customers. Related: Airline Fees:
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The First Facial-Screening Biometric Terminal Just Opened at This U.S. Airport

Get ready for your close up. Delta Air Lines and the Atlanta-Hartsfield Airport have opened the nation’s first optional biometric screening checkpoints, which use facial recognition scanning to expedite the airport process from check-in to boarding. The technology is being used at the airport’s international terminal: Terminal F. In an announcement, Delta said Atlanta “customers flying
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TripAdvisor Bans Sales of Tickets to Many Wildlife Attractions

TripAdvisor (owner of SmarterTravel.com) is among a select few corporations that wear their social conscience on their sleeves, due in large part to the conviction and efforts of company founder and CEO Steve Kaufer. The company’s latest initiative, announced this week: a ban on sales of tickets to animal attractions “where travelers come into physical
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Is Tipping Coming to Uber?

Part of what has made Uber the undisputed leader in ride-share services is its no-tipping policy. As recently as a year ago, the following promise was featured front and center on the company’s website: “No cash, no tip, no hassle … When you arrive at your destination, just hop out—we’ll automatically charge the credit card
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That NRA Travel Discount? Check, It Might Be Gone

If you’re a member of the National Rifle Association, you may have gotten accustomed to enjoying member discounts from a number of prominent travel suppliers. If you check today, you’ll find that most of those NRA partner companies are no longer listed on the NRA website. The change closely follows February 14, the day a
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Airfares Have Hit a Record Low Average, U.S. Government Says

The no-frills “Basic Economy” airfares many travelers have come to hate (or maybe love, depending who you are) seem to be working in at least one way: The U.S. Department of Transportation’s Bureau of Transportation Statistics says that average airfares in the U.S. were $343.28 in the third quarter of 2018, which is a record
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United ‘Re-Accommodates’ a Passenger and the Internet Explodes

The media—social media, asocial media, major media, marginal media, all media—has been positively aflame for the past 24 hours with reporting and editorializing on United Airlines’ latest mishandling of a passenger confrontation. The facts of the case are not in dispute. United’s Sunday-night flight UA3411 between Chicago and Louisville was full—100 percent full—and all passengers
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